Return Policy and Purchase Protection

All of your Purchases you made on our Website are covered by Astore Guarantee. Astore is committed towards providing buyers with user friendly and trustworthy Platform. We have Created a Guarantee Program to maintain Buyer and Seller Trust. All of our Products come with Astore Guarantee. You may Contact us on our Phone number or Whatsapp 7006333370 to know more.

Following are the Guarantee Conditions:

Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:
Original Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Receipt or Proof of Purchase: A valid receipt or proof of purchase must be provided.

Refund Process:

Initiation:To initiate a refund, please contact our customer service team at info@astore.in within 1 days of receiving your item.
Approval: Once your request is received, we will inspect the item and notify you of the approval or rejection of your refund. Processing: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Refund for items not as described:

You are eligible for the full refund or replacement if the Product you Receive does not match the Description.

Replacement:

aStore will request the seller to send you a replacement if the product has minor flaws or inaccurate description.

Refund:

Refund: If buyers receive a completely different product or the package is lost in transit aStore will initiate a full refund to the buyer.

Warranty:

Some of the products in our store are eligible for extended warranty. Please check the description for details.

Counterfeit items:

We have a strict Policy for counterfeit items. if you find any of our products are not genuine, Please contact us immediately. We shall remove the Product immediately and Ban the Seller.

Customs handling :

The products labelled as "all taxes cleared" from china will get refund for any customs taxes if incurred by customs department from us. The products labeled "china" it is with the customer to deal with the customs department incase of any delay or not releasing the product. customer is liable to deal and contact the customs department in such a case. aStore can provide necessary help and guidance.